Refunds & Returns

Refunds

Customers can return orders within 30 days of the date of delivery to be issued a refund. The items must be in an unused condition with their original packaging. If the packaging is damaged, we may issue a handling charge.

Refunds to payment cards can take 3-5 working days, refunds to PayPal can take 5-10 working days. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

Returns

We hope that you never need to return anything to us, however, should you need to we aim to make it as simple as possible for you to exchange or refund your purchase with our 30-day money back guarantee. The items must be in an unused condition with their original packaging. If the packaging is damaged, we may issue a handling charge.

Customers can cancel their online orders by contacting the team at sales@bisondirect.co.uk or by calling 01785 336748.

All items to be sent to:

Bison Direct, St Albans Road, Stafford, ST16 3DR

Non-catalogue items can only be cancelled after a consultation and agreement with the Sales Team.